Re: I had formatted my lap top and now I can not find my serial number. What can I do?

Hi ronica,

Sorry for the inconvenience, we would try our best to help you with the serial number.

Unfortunately, there is no email address where you send us an email directly, however,  you can certainly contact us via Chat from the link which was mentioned in my previous post if you have a perpetual product

If it is a subscription that you are talking about you can dial our Creative Cloud support number

PH:  800-833-6687

Monday—Friday, 5am—7pm (PT)

I would like to inform you that I tried to look into your account, however, couldn't find and product registered product under it.

Please provide the following information via PM(Private message) so that we can look into this and help you further.

1. Name of the product. :
2. Order number(in any) :
3. E-mail on which you have registered the product :
4. Attach the copy of invoice or the confirmation e-mail that you have received.

I would be waiting for your PM.

Thanks,

Atul Saini