First off, I don't get this company. I had to let that out.
I had an issue I started out with by not knowing which computer had my Adobe Photoshop on so I ended up Googling an answer over how to deactivate my product. It led me to a chat with a representative:
Please visit http://www.adobe.com/support/contact if there are more questions for Adobe. Thank you.
General Info | |
| Chat start time | Jul 12, 2014 2:37:37 PM EST |
| Chat end time | Jul 12, 2014 2:49:01 PM EST |
| Duration (actual chatting time) | 00:11:24 |
| Operator | Pavithra |
Chat Transcript |
| info: Hi, we are currently helping other customers in line ahead of you. We'll be with you as soon as possible. While you wait, you can try our community forums where experts are online 24/7. info: You are now chatting with Pavithra. To ensure we stay connected throughout our interaction , please don't click on the 'x' in the chat window. Doing so will disconnect our chat session. Pavithra: Hello! Welcome to Adobe Customer Service. Pavithra: Hi Preston. Preston: Hi! Pavithra: I understand that you would like to deactivate the software. Pavithra: I will be glad to check and help you with this issue. Preston: Yes, as its causing a headache for me to use on this computer and I don't know which one it was previously on. Pavithra: May I please have the serial number of the product, so that I can assist you better? Preston: Yes, serial # Pavithra: Thank you for the serial number. Pavithra: Adobe has disabled the activation server for CS2 applications, including Acrobat 7 and Audition 3, because of a technical issue. Pavithra: CS2 applications require activation to run. To run a CS2 application, uninstall your existing CS2 application and install a special version that does not require activation. You cannot reinstall from your original discs. Pavithra:Click here to know more : Pavithra: Click on the above link and follow the steps to locate the serial number as well as the download link for CS 2 or Acrobat 7 software. Pavithra: If you still have any issues with installation and download of CS 2 from the above link please visit forum. Pavithra:Click here to visit forum : Pavithra: Is there anything else I can help you with? Preston: Nope, so my old discs won't allow me to use it anymore? Pavithra: No Preston, Adobe has disabled activation server for CS 2 softwares. Preston: When I click to uninstall it says Start Activation Transfer? I guess I had it on this computer but it still sees I had activated on another computer. . . Pavithra: If you wish to activate the software on new computer you can use the above link. Preston: Not sure which to go for: Skip Transfer or Start Transfer? I want it on my desktop I'm currently using for this. Preston: So Start Transfer then? Pavithra: Well in this case please visit forum to fix your issue. Preston: Okay. Preston: Thanks for your assistance! info: Your chat transcript will be sent to (my email) at the end of your chat. Pavithra: You are welcome. Pavithra: Thank you for contacting Adobe. We are available 7 days a week, 24 hours a day. Goodbye! |
After doing what she asked, I deactivated, and uninstalled my Adobe Creative Suite 2. Everything. So after all this, I reinstalled, entered in the new serial I got through their webpage for the special version after creating an Adobe ID. Guess what? After an unpleasant re-installation process (there is three downloaded parts you have to download for CS2 in which disc2 and disc3 are set on a default path that is separate from disc1 which you need to converge being it creates two folders with similar naming structures), and I ended up opening Adobe Photoshop only to find it say the very same thing I meant to avoid: your serial, name, organization, yadha, yadha, is incorrect/missing. Adobe will now close.
So frustrated with this company, and its support.