slavoie13
Thank you for the information on your issue that you have supplied so far. The focus needs to be on the properties of the source media
and how the file is being imported into the project.
Premiere Elements 12/12.1 on Windows 7 (presumed 64 bit).
(Please double check to make sure that when you go to Publish+Share/Computer/QuickTime, you have
presets there and not just blank spaces.)
What is the source of this .wmv file that you are trying to import into the project and getting the Generic Error message?
What are the properties of the file..
Video Compression
Audio Compression
Frame Size
Frame Rate
Pixel Aspect Ratio
Duration
By any chance is this .wmv from a screen capturing program? If so, which one and what settings did you select for the output
from the screen capturing program?
How are you importing this .wmv into the project - Add Media/Files and Folders (from the computer hard drive)/Project Assets or other?
Are you setting the project preset manually for this project or letting the program do it for you?
The answers should be in those details.
We will be watching for your reply.
Thank you.
ATR